1. Introduction
Welcome to Seedney. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
By using Seedney, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name (first and last name)
- Email address
- Phone number
- Farm type and location
- Country and city/town information
- Profile information and preferences
2.2 Transaction Information
When you make purchases through our app, we collect:
- Order details and history
- Payment information (processed securely through third-party payment providers)
- Billing and shipping addresses
- Layby payment records and schedules
2.3 Usage Information
We automatically collect certain information about your device and how you interact with our app:
- Device information (model, operating system, unique identifiers)
- App usage data and preferences
- Plant scan history and images
- Location data (with your permission)
- Chat messages and support interactions
3. Camera and Device Permissions
3.1 Camera Permission
The Seedney app requests access to your device camera for the following purposes:
- Plant disease scanning and crop health identification
- Barcode scanning for product lookup
- Uploading profile photos and product images
Camera access is only activated when you explicitly use a feature that requires it. We do not access your camera in the background. Images captured for plant scanning may be processed through our AI service (Plant.id API) solely to identify diseases and provide agricultural recommendations. Scanned images are never sold or shared with third parties for advertising purposes.
3.2 Other Device Permissions
The app may also request the following permissions:
- Location — to show region-specific products, prices, and weather data
- Notifications — to send order updates, layby reminders, and farming alerts
- Storage — to save scan history and allow image uploads from your gallery
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your orders and payments
- Send you order confirmations and updates
- Provide customer support and respond to your inquiries
- Send you technical notices, updates, and security alerts
- Provide personalized product recommendations
- Analyze usage patterns to improve our app
- Send marketing communications (with your consent)
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (CyberSource)
- Cloud hosting providers (Supabase)
- Analytics providers
- Customer support tools
- Push notification services (Firebase)
- AI plant identification service (Plant.id)
5.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Portability: Request transfer of your information
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@seedco.com.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.
11. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@seedco.com
- Phone: +263 (0) 24 2795771-6
- Address: SeedCo Limited, Zimbabwe